Privacy Policy

When you place an order or contact us via gggolfgear.com, we collect the following personal data solely to fulfill your purchase and provide post-sale support:

• Full name and delivery address (for order fulfillment)
• Email address and phone number (for delivery notifications and support)
• Golf glove size selection (for accurate dispatch)
• Payment method choice (Stripe-processed; we do not store card numbers)
• Device type, browser, and pages visited (via anonymised analytics only)

All payment transactions are processed exclusively through Stripe, a PCI-DSS Level 1 certified payment processor. GG Golf / Synergik Group Sdn. Bhd does not store, log, or have access to your full card number, CVV, or bank credentials at any point.

• To process, dispatch, and track your order
• To contact you about delivery status or order issues
• To respond to support enquiries submitted via our contact form
• To improve our website and product range (anonymised analytics only)

We do not sell, rent, or share your personal data with third-party marketing companies. We do not send unsolicited marketing emails without your explicit consent.

We share only the minimum necessary data with trusted service providers required to operate our store:

• Stripe (payment processing) — PCI-DSS Level 1, USA/EU
• Firebase / Google Cloud (website hosting and database) — ISO 27001 certified
• Courier partners (J&T Express, Pos Laju) — delivery address and contact number only

We use essential cookies to maintain your shopping cart session and currency preference. We may use anonymised, aggregate analytics (e.g., Google Analytics) to understand site usage. No personally identifiable information is shared with analytics providers.

6. Data Retention

Order records are retained for 7 years as required by Malaysian tax law (Income Tax Act 1967). Contact form submissions are retained for 12 months. You may request deletion of non-statutory data at any time.

7. Your Rights (PDPA & GDPR)

Under Malaysia's PDPA 2010 and GDPR (where applicable), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at privacy@gggolfgear.com. We will respond within 14 business days.

8. Children's Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.