Returns & Quality Guarantee Policy
Official customer protection guidelines on gggolfgear.com
1. Factory-Direct Quality Inspection
Every glove shipped from our Selangor facility is inspected for stitching integrity, leather thickness, and Velcro closure strength before being sealed in individual moisture-protective packaging.
2. 7-Day Manufacturing Defect Coverage
If your order arrives with any manufacturing defect (such as broken stitching or seam irregularities), please contact our concierge within 7 days of delivery with your order ID and a photo of the defect. We will issue an immediate replacement or full refund.
3. Hygiene & Sizing Guidelines
Because golf gloves are intimate athletic wear worn directly against sweaty skin and natural Cabretta leather permanently molds to hand contours upon wear, gloves that have been used during play or practice rounds cannot be returned or exchanged.
To ensure the correct fit before ordering, please refer to our centimeter size guide which accurately correlates middle finger length and knuckle circumference with glove sizing.
4. Domestic Unopened Returns (Malaysia Only)
For orders delivered within Malaysia, unopened items in original, untampered vacuum-sealed packaging may be returned within 7 days of delivery. Return courier shipping is the responsibility of the customer.
5. International Orders β Final Sale Policy
Due to prohibitive cross-border courier shipping expenses, re-import customs clearance friction into Malaysia, and strict hygiene standards for personal athletic wear, all orders delivered outside Malaysia are strictly Final Sale.
We do not accept returns, refunds, or size exchanges on any international shipments for reasons of fit, preference, or change of mind. Customers are strongly advised to measure their knuckle circumference and wrist-to-middle-finger crease using our interactive size guide before completing their purchase.
Cross-Border Defect Resolution: If an international order arrives with a verified manufacturing flaw (such as broken seam stitching or structural leather tearing upon arrival), please contact our concierge at concierge@gggolfgear.com within 7 days of delivery with clear photo/video proof. Upon verification, we will issue an immediate replacement or store credit without requiring you to ship the physical item back to Malaysia.
6. Governing Entity & Consumer Rights
This policy is governed by the laws of Malaysia and the Consumer Protection Act 1999 (Act 599). All retail operations and order fulfilments are operated by Synergik Group Sdn. Bhd (Company No: 202301034170), Selangor, Malaysia. Customers retain full statutory rights under Malaysian consumer legislation, including recourse to the Tribunal for Consumer Claims Malaysia (TTPM).